Lessons from disaster: Creating a business continuity plan that really works

Tracy Hatton, Eleanor Grimshaw, John Vargo, Erica Seville 2016

Journal of Business Continuity & Emergency Planning . Autumn/Fall2016, Vol. 10 Issue 1, p84-92.


Business Continuity Planning (BCP) is well established as a key plank in an organisation's risk management process. But how effective is BCP when disaster strikes? This paper examines the experiences of organisations following the 2010-11 Canterbury, New Zealand earthquakes. The study finds that BCP was helpful for all organisations interviewed but more attention is needed on the management of societal and personal impacts; development of employee resilience, identification of effective crisis leaders; right-sizing plans and planning to seize opportunities post-disaster.

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