Crisis response and recovery services
We can help with:
Crisis management planning
Emergency management
Business continuity plans
Crisis leadership
Crisis communications
Crisis exercises
Crisis support
Crisis and incident debriefs
Capturing lessons learned
Crises come in all shapes and forms, from natural disasters to a major accident, failure of a critical supplier, or reputational storm. Whatever the cause, if a disruption is not well managed it can affect your ability to provide core services and significantly damage your reputation.
We can work with you to:
- assess your crisis readiness and recommend a tailored plan to give you the reassurance that your organisation is ready.
- assess your business continuity maturity and recommend a tailored plan to make sure your business continuity plans are effective.
- update your emergency response plans and make sure they are fit for purpose and communicated across all the team.
- test your plans with desktop exercises using realistic scenarios and review your response in a safe environment.
- make sure your organisation is continually learning and ready for when the next crisis hits.
Want to feel more confident about your crisis response capability?
Examples of our work
The Board's role in a crisis
We work with large organisations to facilitate a conversation between the executive and board about their respective expectations and contributions during any crisis. It also includes reflecting on lessons learned in previous crises and agreeing on principles for future crisis management.Â
Capturing lessons learned
In the months following the initial wave of COVID-19, we worked with a New Zealand district health board to capture lessons learned from their response to the pandemic.
Our facilitated independent debrief process involved interviews, workshops, a survey, and a review of secondary data. Our recommendations have helped them to embed lessons learned in their future response processes.
The debrief process was not about identifying failures or enacting blame. It was about learning through battle and sharpening tactics and strategy for next time.
Capturing lessons learned, before they are lost to memories, is a key part of building crisis response capability.Â
Asbestos in emergencies
We worked with a New Zealand central agency to update their emergency response plans, including updates to recognise recent emergency issues including lockdowns and armed offenders. This included working with specialist asbestos consultants to consider appropriate emergency procedures for buildings with identified and encapsulated asbestos.
Creating right-sized Plans
Working with a major New Zealand construction company, we helped them navigate their particular challenges in creating Crisis Management and Business Continuity Plans.
Our client had geographically dispersed, project-based teams exposed to a wide range of risks. We facilitated a process that empowered teams to create their own business continuity plans. This process helped build awareness, ownership, and capability in teams to be ready for disruption.
Building business continuity capability
We worked with a New Zealand city council to further enhance their business continuity capability.
The Council wanted all their staff to be prepared and ready to manage disruption as a natural extension of their day-to-day roles, including a shared understanding of known and potential disruption risks, continuity options, and solutions.
To achieve this, the Council needed to ensure that staff had the skills, tools, and drive for the ongoing maintenance and embedding of contingency plans across their diverse activities and services.
Providing external assurance
We worked with a major New Zealand critical infrastructure provider to assess their business continuity and crisis readiness maturity and recommend steps to improve maturity.
This process provided assurance for risk and audit, and a structured programme to continue building their crisis readiness maturity.
Examples of our work
The Board's role in a crisis
We work with large organisations to facilitate a conversation between the executive and board about their respective expectations and contributions during any crisis. It also includes reflecting on lessons learned in previous crises and agreeing on principles for future crisis management.Â
Asbestos in emergencies
We worked with a New Zealand central agency to update their emergency response plans, including updates to recognise recent emergency issues including lockdowns and armed offenders. This included working with specialist asbestos consultants to consider appropriate emergency procedures for buildings with identified and encapsulated asbestos.
Capturing lessons learned
In the months following the initial wave of COVID-19, we worked with a New Zealand district health board to capture lessons learned from their response to the pandemic.
Our facilitated independent debrief process involved interviews, workshops, a survey, and a review of secondary data. Our recommendations have helped them to embed lessons learned in their future response processes.
The debrief process was not about identifying failures or enacting blame. It was about learning through battle and sharpening tactics and strategy for next time.
Capturing lessons learned, before they are lost to memories, is a key part of building crisis response capability.Â
Creating right-sized Plans
Working with a major New Zealand construction company, we helped them navigate their particular challenges in creating Crisis Management and Business Continuity Plans.
Our client had geographically dispersed, project-based teams exposed to a wide range of risks. We facilitated a process that empowered teams to create their own business continuity plans. This process helped build awareness, ownership, and capability in teams to be ready for disruption.
Providing external assurance
We worked with a major New Zealand critical infrastructure provider to assess their business continuity and crisis readiness maturity and recommend steps to improve maturity.
This process provided assurance for risk and audit, and a structured programme to continue building their crisis readiness maturity.
Building business continuity capability
We worked with a New Zealand city council to further enhance their business continuity capability.
The Council wanted all their staff to be prepared and ready to manage disruption as a natural extension of their day-to-day roles, including a shared understanding of known and potential disruption risks, continuity options, and solutions.
To achieve this, the Council needed to ensure that staff had the skills, tools, and drive for the ongoing maintenance and embedding of contingency plans across their diverse activities and services.