Larger and more complex organisations need formal crisis management and business continuity plans, procedures, and training.
HOW WE CAN HELP
We can tailor a package to your meet your needs and budget and deliver it online or face-to-face. Our services include:
Review, evaluate, and advise on your business response and recovery plans.
Provide a structure for you to make sense of an uncertain and changing business environment, and prioritise actions to thrive long-term.
Identify ways to help you work together with staff, customers, suppliers, and neighbouring businesses to recover together.
Capture your lessons learned in a crisis to ensure you are ready for future disruptions.
Smaller organisations need emergency management plans too.
No matter what size your organisation is, you need to think about your risks and how you can reduce their impact on your business and be prepared to respond. Below are some examples of our work to help SMEs build their crisis preparedness.
Online resources available
Below we have put together some of our key resources to help organisations through the crises, and in particular, the COVID-19 crisis.
Business Preparedness App
This free app has been developed by the Global Disaster Preparedness Centre, part of the International Red Cross/Red Crescent network with the tool content developed by Resilient Organisations.
This app is targeted at small and medium enterprises who wish to improve their disaster or crisis readiness.
To access the app, open this email on your phone and click on the following link:
Crisis preparedness for not-for-profit organisations
Recognising the important role of not-for-profit organisations in the community, a NZ local government authority funded ResOrgs to facilititate an interactive 4 hour workshop. The workshop took the organisations through a step-by-step process to prepare an organisational continuity plan. The plans were designed to be size and context specific based on a tailor-made template appropriate for small organisations.
The workshop participants left with a sense of empowerment that disaster readiness is achievable.
"It made an overwhelming task more manageable."
Examples of our work
Capturing and implementing lessons learned
With COVID-19, our team has been busy working with organisations in a range of sectors to conduct response debriefs. We are so impressed by the initiative, adaptability, and overall care for wellbeing shown by the organisations we have been working with.
Our facilitated debrief process involves collecting data from interviews and/or workshops, surveys, and any other data sources. We then provide recommendations to ensure all the lessons 'learnt on the fly' are embedded in all future response processes, with any weaker or more challenging response areas reviewed and developed.
Capturing lessons is not about identifying failures or enacting blame. It is about learning through battle and sharpening our tactics and strategy for the next encounter. Capturing lessons learned, before they are lost to memories, is a key part of building crisis response capability.
Reviewing emergency and business continuity plans
We work with medium and large organisations to review existing plans and emergency arrangements. We challenge their emergency planning assumptions and recommend actions to improve future-readiness.
Local Government has a vital role in supporting their community: day to day and through crises and change. They need to be able to navigate challenges and crises to maintain community services and support. A key tool in preparing to manage disruptions is a robust, adaptive, and engaging approach to business continuity.
We worked with a New Zealand city council to further enhance their business continuity capability. They wanted all staff to be prepared and ready to manage disruption, as a natural extension of their day to day roles. This included a shared understanding of known and potential disruption risks, continuity options and solutions. Staff need to have the skills, tools and drive for the ongoing maintenance and embedding of contingency plans across the diverse activities and services provided by the Council.