Insurance claims settlement following extreme weather events

This work will contribute to a growing evidence base aimed at improving insurance settlement programmes for residential property owners, enabling quality housing repairs.

This project will investigate the claims settlement process through a survey of claimants and interviews with key stakeholders, including building contractors, insurance assessors, real estate agents, and building control authorities.

Findings will identify successful practices and opportunities for improvement, ultimately leading to insurance settlement and housing repair processes that are better designed to suit different contexts and needs, and provide support for homeowners to manage the repair process effectively.

Project goals

• To assess the effectiveness of insurance claims settlement and residential repair process following extreme weather events
• To identify successful practices and opportunities where processes could be improved
• To develop principles and recommendations for supporting and encouraging quality housing repairs, and supporting claimants
• To update a draft residential claims settlement and recovery framework for designing approaches to future disaster events specific to community and hazard context.