Cybercrime, floods, infrastructure failures, strike action, legal action .....
Disruptive events are reported almost daily within Aotearoa New Zealand. Leaders not only have to deal with the disruption itself, but they also have to manage the reputation of their organisation.
Unforeseen disruption is going to happen. Whether an incident becomes a reputational disaster depends on your response.
A good response means being prepared, testing your preparedness, and ensuring your people know what to do. It’s important to have all three elements covered.