Have you captured the lessons from your organisation’s response to COVID-19?

Our team has been busy working with organisations in a range of sectors to conduct COVID-19 response debriefs.  We are so impressed by the initiative, adaptability, and overall care for wellbeing shown by those we have been working with.

Our facilitated debrief process compiles data from interviews and/or workshops, surveys, and any other data sources. It provides you with recommendations to ensure all the lessons you learned on the fly are embedded in your response processes and any weaker or more challenging response areas are improved.

Capturing lessons is not about identifying failures or enacting blame.  It is about learning through battle and sharpening our tactics and strategy for the next encounter. Capturing lessons learned, before they are lost to memories, is a key part of building crisis response capability.

Get in touch

Give us a call or email us for a free no-obligation chat about your needs and what we can offer.

Tracy Hatton, Resilient Organisations
  • Tracy Hatton

  • +64 (0) 21 160 7707

  • tracy.hatton@resorgs.org.nz

  • Charlotte Brown

  • +64 (0)21 142 5420

  • charlotte.brown@resorgs.org.nz

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  • Choose a facilitator

    It is better if it is someone not directly involved in the response.

    An external facilitator can help your team navigate any sensitive issues, critically assess their response actions, and challenge group think. Alternatively use a senior manager who is not heavily involved in the response or stretched with other responsibilities.

  • Remember it’s not a blame game

    Capturing lessons is not about identifying failures or enacting blame. It is about learning through experience and sharpening your tactics and strategy for the next encounter.

  • Time it before losing it to memory

    Time the debrief sooner rather than later, while the events are still fresh in everyone’s minds.

  • Ask the right questions

    • What is working?
    • What isn’t working?
    • What do we need to do differently?
             Now?         In the future?
    • How can we ensure we do it differently?
             Now?         In the future?
    • Who will drive the implementation of the changes identified

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