Is your council prepared to manage disruption and reputation risk?

Cybercrime, floods, infrastructure failures, strike action, legal action .....

Disruptive events impacting local councils are reported almost daily within Aotearoa New Zealand. Council leaders not only have to deal with the disruption itself, but they also have to manage the reputation of their organisation.

Unforeseen disruption is going to happen. Whether an incident becomes a reputational disaster depends on your response.

A good response means being prepared, testing your preparedness, and ensuring your people know their roles. It’s important to have all three elements covered.

Quickly assess your readiness using our council readiness assessment below.

Results are confidential and used only by Resilient Organisations to provide you with a report which will be emailed to the email address you provide below.

Step 1 of 2

First Name *

Last Name *

Email *

PLANNING

Do you have plans in place for managing disruptive events?

How confident are you that your Council has:

Up-to-date emergency procedures?

1. Not at all confident	2. Slightly confident	3. Somewhat confident	4. Fairly confident	5. Very confident
1. Not at all confidentUp-to-date emergency procedures (including lockdowns or aggression against staff)? 1. Not at all confident	2. Slightly confidentUp-to-date emergency procedures (including lockdowns or aggression against staff)? 2. Slightly confident	3. Somewhat confidentUp-to-date emergency procedures (including lockdowns or aggression against staff)? 3. Somewhat confident	4. Fairly confidentUp-to-date emergency procedures (including lockdowns or aggression against staff)? 4. Fairly confident	5. Very confidentUp-to-date emergency procedures (including lockdowns or aggression against staff)? 5. Very confident

Council-wide business continuity plans?

1. Not at all confident	2. Slightly confident	3. Somewhat confident	4. Fairly confident	5. Very confident
1. Not at all confidentUp-to-date emergency procedures (including lockdowns or aggression against staff)? 1. Not at all confident	2. Slightly confidentUp-to-date emergency procedures (including lockdowns or aggression against staff)? 2. Slightly confident	3. Somewhat confidentUp-to-date emergency procedures (including lockdowns or aggression against staff)? 3. Somewhat confident	4. Fairly confidentUp-to-date emergency procedures (including lockdowns or aggression against staff)? 4. Fairly confident	5. Very confidentUp-to-date emergency procedures (including lockdowns or aggression against staff)? 5. Very confident

A crisis management plan covering the core Council response beyond Civil Defence responsibilities?

1. Not at all confident	2. Slightly confident	3. Somewhat confident	4. Fairly confident	5. Very confident
1. Not at all confidentUp-to-date emergency procedures (including lockdowns or aggression against staff)? 1. Not at all confident	2. Slightly confidentUp-to-date emergency procedures (including lockdowns or aggression against staff)? 2. Slightly confident	3. Somewhat confidentUp-to-date emergency procedures (including lockdowns or aggression against staff)? 3. Somewhat confident	4. Fairly confidentUp-to-date emergency procedures (including lockdowns or aggression against staff)? 4. Fairly confident	5. Very confidentUp-to-date emergency procedures (including lockdowns or aggression against staff)? 5. Very confident

SOCIALISING/TESTING/PRACTICING

Are your plans actually fit for purpose?

How often does your Council undertake:

Mock crisis management exercises involving executives?

1. Never	2. Rarely	3. Occasionally	4. Quite often	5. Regularly
1. NeverMock crisis management exercises involving executives? 1. Never	2. RarelyMock crisis management exercises involving executives? 2. Rarely	3. OccasionallyMock crisis management exercises involving executives? 3. Occasionally	4. Quite oftenMock crisis management exercises involving executives? 4. Quite often	5. RegularlyMock crisis management exercises involving executives? 5. Regularly

Testing and updating business continuity plans?

1. Never	2. Rarely	3. Occasionally	4. Quite often	5. Regularly
1. Never1. Never	2. Rarely2. Rarely	3. Occasionally3. Occasionally	4. Quite often4. Quite often	5. Regularly5. Regularly

Debriefs of crisis event responses?

1. Never	2. Rarely	3. Occasionally	4. Usually	5. Always
1. Never1. Never	2. Rarely2. Rarely	3. Occasionally3. Occasionally	4. Usually4. Usually	5. Always5. Always

PEOPLE

Can you implement your plans?

How confident are you that:

All staff are familiar with their crisis management role or responsibility?

1. Not at all confident	2. Slightly confident	3. Somewhat confident	4. Fairly confident	5. Very confident
1. Not at all confident1. Not at all confident	2. Slightly confident2. Slightly confident	3. Somewhat confident3. Somewhat confident	4. Fairly confident4. Fairly confident	5. Very confident5. Very confident

There will be effective leadership at all levels during a crisis?

1. Not at all confident	2. Slightly confident	3. Somewhat confident	4. Fairly confident	5. Very confident
1. Not at all confidentAll necessary prior arrangements are in place to implement your plans? 1. Not at all confident	2. Slightly confidentAll necessary prior arrangements are in place to implement your plans? 2. Slightly confident	3. Somewhat confidentAll necessary prior arrangements are in place to implement your plans? 3. Somewhat confident	4. Fairly confidentAll necessary prior arrangements are in place to implement your plans? 4. Fairly confident	5. Very confidentAll necessary prior arrangements are in place to implement your plans? 5. Very confident

Your Council can manage an event effectively if key personnel are unavailable?

1. Not at all confident	2. Slightly confident	3. Somewhat confident	4. Fairly confident	5. Very confident
1. Not at all confident1. Not at all confident	2. Slightly confident2. Slightly confident	3. Somewhat confident3. Somewhat confident	4. Fairly confident4. Fairly confident	5. Very confident5. Very confident

All the necessary equipment, training, and other arrangements are in place to implement your plans?

1. Not at all confident	2. Slightly confident	3. Somewhat confident	4. Fairly confident	5. Very confident
1. Not at all confident1. Not at all confident	2. Slightly confident2. Slightly confident	3. Somewhat confident3. Somewhat confident	4. Fairly confident4. Fairly confident	5. Very confident5. Very confident

Please note: All information collected is confidential and used solely by Resilient Organisations consultants. Your answers will NOT be shared with any other party.